RESPONSIBLE GAMING

Responsible Gaming

Responsible Gambling

Mahjong is a traditional game of skill enjoyed by families and friends, however with every game there are winners and losers.

It is therefore important to play responsibly and not to gamble funds that you cannot afford to lose. Gambling can cause addiction and players should be aware of the possible risks. On this page we have gathered useful information that can help you control your gaming.

Responsible Gaming Measures

Mahjong Logic Limited has a duty of care to help protect the welfare of all players. It's important to feel safe when playing Mahjong on our sites. It can be difficult to keep track of your spending and that's why we have implemented several different measures/tools. Below you will find details regarding what we offer. You have the ability to set limitations on your account by contacting our Customer Service team. A waiting period will be applied if any of the limits are increased or removed.

  • Deposit limit
  • Self-stake limit
  • Account closure
  • Self-exclusion
  • Welfare check

Deposit Limit

Deposit limit helps you control the amount of money you deposit into your account on a daily, weekly or monthly basis. You can lower your deposit limit with immediate effect, but a 7-day waiting period will be applied if you want to increase or remove the limit.

Self-Stake Limit

Self-stake Limit helps you control the tables that you enter in terms of the required stake. You can set limits to play on the lower stake tables only. You can lower your stake limit with immediate effect, but a 7-day waiting period will be applied if you want to increase or remove the limit.

Account Closure

If you feel like taking a break or want to quit playing completely, you will always have the option to close your player account. Please contact our Customer Service Team support@mahjonglogic.com if you wish to close your account.

Self-Exclusion

If you feel that you are becoming dependent on gambling, you should consider limiting your access to your account. We have measures in place to ensure that as soon as your self-exclusion request is processed, you will no longer be able to play on the Website and you will not be able to access your account for a period of 6 months.
In order to activate self-exclusion, please contact our customer support by email on support@mahjonglogic.com and specify the desired period of self-exclusion (minimum 6 months). Alternatively, you can self-exclude in my account pages, if you choose to self-exclude your account will be suspended for a period of 6 months.

Welfare Check

How you can identify that you have a gambling problem ? Self assessment:
Here are a few questions that may help you check if gambling has taken over your day to day:

  • When you loose do you feel that you absolutely need to play again and win back your losses immediately?
  • Do you feel depressed and desperate because of your gambling?
  • Do you miss work, college and social events in order to stay home and gamble?
  • Has anyone criticised the amount of time you spend gambling?
  • Do frustrations, disappointment, verbal fights make you want to gamble?
  • Do you spend more time gambling as compared to having hobbies, going out doors?
  • Do you borrow money from friends and family and use this for gambling?
  • Do you feel restless when you are unable to gamble?

More "yes" than "nos" to the above certainly means that you have a serious gambling problem.
In order to initiate self-exclusion please contact our customer support team at support@mahjonglogic.com. You can also contact www.ncpgambling.org which provides support for gamblers.

Underage Gaming

Mahjong Logic Limited does not allow players under 18 years of age to gamble.

Parental Control

If you are worried that your underaged child might be accessing harmful sites, there are various sites and applications that can help monitor or restrict your child's online activities an example being:
www.cybersitter.com
This software helps you to filter and block sites that you might find harmful for your child.

Charities

There are a number of great charities that are dedicated to help and support problematic gamblers and their friends and relatives. Here we have listed one in Japan that you can contact if you think you or someone you know might need external help.
www.ncpgambling.org
Funded by members, its mission is to support and assist people and families who may be affected by problem gambling. Its vision being to improve lives by helping reduce the personal, social and economic costs of problem gambling.

Blocking Gaming Sites

If you wish to limit your access to betting sites, there are software providers available such as:
www.gamblock.com
www.betfilter.com

Remember

Gambling is all about having fun, try not to chase your losses and know when to stop!